We may have already answered your question in the Frequently Asked Questions section of this website. Can't find your answer? Then we'd be delighted to hear from you!
At Alchemilla we take great pride in our ability to provide old fashioned "service with a smile" to our customers. The quality and integrity of the service we provide matches that of the skin care products we sell.
We wish to provide you with the most enjoyable experience possible while assisting you with your needs, so if you can't find what you're looking for on our site, please be assured that when you contact us by email or contact form, we will respond to your needs promptly and courteously.
Office hours: Monday - Friday 9.30am - 5.00pm (Pacific), however we have a 24-hour live operator to answer your call).
Contact us via:
Customer Inquiry Form (quickest response).
Customer Service Email (quickest response).
Customer Phone, toll free (888) 268-6861 (live operator - please allow up to 24 hours for us to get back to you.)
Sales and Marketing Inquiries:
Our phone lines are reserved for customers at this time. Please Email Us your information.
Please note: We do not offer Private Labelling services.
Please call or Email Us.
All Other Inquiries:
Please Email Us.
"Just wanted to let you know that I'm very impressed with the high level of personal customer service at Alchemilla. Several times I've asked questions and have always received responses in a very short period of time. Add to that the incredibly detailed information on the user-friendly website and, of course, the absolutely hands-down best skin care I've ever tried, and it all points to a company of high integrity that I have the utmost confidence in dealing with!" B.I., Washington.
"May I say that not only are your products exceptional and first rate but so is your customer service!" N.L., California